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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ralston Turner

Ralston Turner

February 18, 2026

5  out of  5
rating by Ralston Turner
"Life long client. Billy and his agency have provided outstanding service the CSRA and my family. He and his staff don’t treat us like customers, but like family."
We responded:
"Ralston - I appreciate the review for the office. I also appreciate what you and your family have done for me over the years! Please stop by and see us next time you are in town! - Billy"
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Tammie Alexander

February 13, 2026

5  out of  5
rating by Tammie Alexander
"I called State Farm today to add a new car to my insurance. I had the honor of speaking to Bailey McCorkle who was very knowledgeable and made sure that all my questions were answered. I had other concerns and she was very patient with me and made this interaction very smooth and satisfactory."
We responded:
"Tammie - thanks for leaving a review and specifically mentioning Bailey. I am lucky to have her on my team! Thanks for doing business with my office. If there is anything else we can help you with, please let me know. -Billy"
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Albert Way

February 12, 2026

5  out of  5
rating by Albert Way
"I had a great experience with Katie at State Farm insurance. She was attentive and very helpful with my car insurance policy."
We responded:
"Thank you for leaving a review Mr Way! Katie is always helpful and I am glad to have her on my team. I appreciate you trusting us to help you with your auto insurance. -Billy"
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Michael Davies

January 12, 2026

5  out of  5
rating by Michael Davies
"Katie was fabulous working with us to insure our farm equipment. The process was very efficient and professional - thank you State Farm."
We responded:
"Thanks for leaving Katie a fabulous review! I am so grateful to have her on my team and having you as a customer!! - Billy"
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Shreya Jannu

December 18, 2025

5  out of  5
rating by Shreya Jannu
"I worked with Katie to get a quote, and she was amazing. Katie was very efficient and answered all my questions. She broke down my coverages and helped me get started. I would definitely recommend her to anyone looking to set up auto insurance through State Farm in the Jefferson County area!"
We responded:
"Shreya - thanks for leaving the kind review and specifically mentioning Katie. She does a great job and I am so happy to have her on the team. I appreciate what you and your family have done for me over the years!"
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Patricia Berry

December 14, 2025

5  out of  5
rating by Patricia Berry
"I came in the office needing help with downloading some information Ms.Linnea really help me she always do whatever she can for her customers and I'm so thankful for her, so if you need any insurance stop by state farm in Louisville I promise you want be disappointed,"
We responded:
"Patricia thanks so much for acknowledging Linnea. She works hard to help our customers! - Billy"
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Denshayla Atkinson

December 4, 2025

5  out of  5
rating by Denshayla Atkinson
"The ladies are so nice and helpful. I love working with them and they respond expeditiously."
We responded:
"Thanks you so much for leaving the review for the office! Our goal is always be nice, helpful, and expeditious!! 🤩"
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Dawn Black

November 20, 2025

5  out of  5
rating by Dawn Black
"Billy Valduga and his team are absolutely on top of their game. We got my daughter’s car out of the shop only to have to put mine in the same day. Having two claims open at the same time would normally be a nightmare; however, they made it seamless for me and I could not be more thankful. If you need an attentive agency, this is the one. The entire office is so helpful and kind."
We responded:
"Dawn - thanks so much for taking a moment to leave we the kind review. We are so happy to serve customers like you! "
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KayAnna Tedder

November 14, 2025

5  out of  5
rating by KayAnna Tedder
"Literally nothing negative to say. Everyone is always helpful and friendly."
We responded:
"Thank you for taking a moment to leave a review KayAnna!"
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Tammy Story

November 7, 2025

5  out of  5
rating by Tammy Story
"Bailey was very helpful and professional through the whole process."
We responded:
"Tammy - thanks for leaving the review! I am glad you chose life insurance. It is so important to have! - Billy"
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Patrick Clarke

October 24, 2025

5  out of  5
rating by Patrick Clarke
"Great experience, very professional, thorough, friendly service. Its been a positive experience for 20 + years now."
We responded:
"Thanks so much for leaving the kind review today. It was great meeting with you, and I appreciate you and you doing business with my office for so many years!!"
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Mandi Edwards

October 10, 2025

5  out of  5
rating by Mandi Edwards
"I’ve done business with Billy’s group for several years. They are always great with customer service, and the response from Helene was amazing! Great job guys!"
We responded:
"Mandi thank you so much for the kind review!!"
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jeff partridge

September 5, 2025

5  out of  5
rating by jeff partridge
"I have been insured with State Farm in Louisville since I started driving in 1988, and I continue to get the same service and caring from Billy and all his wonderful staff.
He has worked for me and helped me when accidents and unexpected damages have happened to my automobiles.
His staff is right on time and handles all matters in a very professional manner.
It is great to have such wonderful people local and be able to put a name with a face and not have to communicate online.
Thanks guys,
Jeff Partridge"
We responded:
"Jeff - Thank you so much for the kind review! We appreciate your trust in working with us. We are so very thankful that we get to work with customers like you!"
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Nastassja Brown

August 15, 2025

5  out of  5
rating by Nastassja Brown
"Billy Valduga and his team are exceptional! Their customer service is always top-notch. They go above and beyond to ensure that you have all the necessary insurance coverage."
We responded:
"Thank you so much for leaving the great review! We have a great team and I love to see words like top-notch and exceptional! I appreciate you choosing to do business with my office! "
Profile photo of Deundrell Thomas

Deundrell Thomas

August 7, 2025

5  out of  5
rating by Deundrell Thomas
"Katy was great"
We responded:
"Deundrell - thanks for taking a moment for the review. We think Katie is great too! Appreciate what you do for us!"
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Michelle Hadden

July 16, 2025

5  out of  5
rating by Michelle Hadden
"The entire staff at Billy Valduga - State Farm Insurance office is always very helpful, courteous and thorough whenever I call with questions concerning my multiple accounts with them.
I have been their customer for many years & look forward to doing business with them for many more."
We responded:
"Thanks Michelle for your kind words and the 5 star review! We are grateful for your business and look forward to serving you in the future! ~Billy Valduga"
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Savanna Howard

July 11, 2025

5  out of  5
rating by Savanna Howard
"Great customer service, very friendly staff. They always help me when needed."
We responded:
"Thanks so much Savanna!"
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Samuel Cherry

June 18, 2025

5  out of  5
rating by Samuel Cherry
"I called with some questions about areas of my policy. The information provided was very informative. I had some questions about the different areas of my insurance, and the representatives answered them kindly and provided me with personal, professional information."
We responded:
"Samuel, thank you so much for the kind review and also the loyalty to the Agency for so many years! We appreciate it! - Billy"
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Travas Williamson

June 4, 2025

5  out of  5
rating by Travas Williamson
"Amazing Amazing Staff! They always promptly answer any phone and can answer any questions I may have. Been with them for many years and will continue for many more! The Billy Valduga Team is the best!"
We responded:
"Travas - Thanks for leaving that awesome review! I appreciate the trust you have in our office and want to thank you for doing business with us! - Billy "
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Sequoia Evans

June 4, 2025

5  out of  5
rating by Sequoia Evans
"State Farm has been exceptional in providing reliable and efficient service. Their team is always helpful, making insurance easy to understand and manage. Highly recommend!"
We responded:
"Sequoia - I really appreciate you taking a moment to recognize the team at my office. This means the world to us! Thank so much for doing business with my office. - Billy "
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Kathy Dorsey

May 16, 2025

5  out of  5
rating by Kathy Dorsey
"Awesome & courteous service! StateFarm Louisville has some of the best people!"
We responded:
"Kathy thanks so much for giving the team a 5 ⭐️ review! This means a lot to us! "
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J Hutchinson

April 30, 2025

5  out of  5
rating by J Hutchinson
"HIGHLY RECOMMEND BILLY!! He’s experienced, knowledgeable, and he cares. Billy went to work contacting the right people on my behalf to ensure my claim got a fair review process: the claims agent told me the success of my claim was due in no small part to Billy’s efforts. He and his staff are personable and kind, and he will work hard for you!! Thank you Billy!"
We responded:
"Thank you so much for the kind words! We always strive to work with the customer and the claims department to make sure SF is paying what they owe. Glad it was a good experience for you!"
Profile photo of Kimberly Heggs

Kimberly Heggs

April 28, 2025

5  out of  5
rating by Kimberly Heggs
"Been with State Farm for about 6 months, but everyone there is very helpful and friendly, and always lets you know what kind of discounts you can get to help you save."
We responded:
"Kimberly, thanks so much for giving us a 5 ⭐️ review! We are glad you are a customer and we hope to continue to earn your business for years to come! - Billy "
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Jo Ann Hayes

April 8, 2025

5  out of  5
rating by Jo Ann Hayes
"Great service, knowledgeable about policy information. Greatly appreciated their help with policies."
We responded:
"Jo Ann - Thanks so much for leaving us the review! We really appreciate it!
-Billy"
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Tracy

March 20, 2025

5  out of  5
rating by Tracy
"The women are so very helpful and I really appreciate Ms Carlie and Ms Bailey."
We responded:
"Tracy thanks for leaving the great review for Carlie and Bailey! I am very fortunate to have them on my team. Thanks for doing business with my office! - Billy "