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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kellie Joiner

July 29, 2025

5  out of  5
rating by Kellie Joiner
"Everyone is always so helpful and patient . I truly appreciate everyone for always listening, understanding, and being supportive."
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Sharon Bazemore

July 18, 2025

5  out of  5
rating by Sharon Bazemore
"Bailey is always so helpful with any questions that I have. They have a great team with the best customer service!"
We responded:
"Thanks for the 5 Star review Sharon! We are so lucky to have Bailey on our team!!"
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Michelle Hadden

July 16, 2025

5  out of  5
rating by Michelle Hadden
"The entire staff at Billy Valduga - State Farm Insurance office is always very helpful, courteous and thorough whenever I call with questions concerning my multiple accounts with them. I have been their customer for many years & look forward to doing business with them for many more."
We responded:
"Thanks Michelle for your kind words and the 5 star review! We are grateful for your business and look forward to serving you in the future! ~Billy Valduga"
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Savanna Howard

July 11, 2025

5  out of  5
rating by Savanna Howard
"Great customer service, very friendly staff. They always help me when needed."
We responded:
"Thanks so much Savanna!"
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rich boy derrick

July 3, 2025

5  out of  5
rating by rich boy derrick
"Great service"
We responded:
"Thank you so much for the 5 🌟 review !!"
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Amber Taylor

July 3, 2025

5  out of  5
rating by Amber Taylor
"Billy Valduga and his staff are excellent! Prompt response times, efficiency in operations, and a welcoming atmosphere are among the top reasons that continue to use this office as my provider. Linnea provides top notch service and is extremely knowledgeable in her field, so thankful for her help! 10/10"
We responded:
"Thanks Amber for leaving an awesome review of our office in general and specifically Linnea! She does a great job and it is nice that you recognized her! Thanks for what you do for us! - Billy"
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Samuel Cherry

June 18, 2025

5  out of  5
rating by Samuel Cherry
"I called with some questions about areas of my policy. The information provided was very informative. I had some questions about the different areas of my insurance, and the representatives answered them kindly and provided me with personal, professional information."
We responded:
"Samuel, thank you so much for the kind review and also the loyalty to the Agency for so many years! We appreciate it! - Billy"
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Travas Williamson

June 4, 2025

5  out of  5
rating by Travas Williamson
"Amazing Amazing Staff! They always promptly answer any phone and can answer any questions I may have. Been with them for many years and will continue for many more! The Billy Valduga Team is the best!"
We responded:
"Travas - Thanks for leaving that awesome review! I appreciate the trust you have in our office and want to thank you for doing business with us! - Billy "
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Sequoia Evans

June 4, 2025

5  out of  5
rating by Sequoia Evans
"State Farm has been exceptional in providing reliable and efficient service. Their team is always helpful, making insurance easy to understand and manage. Highly recommend!"
We responded:
"Sequoia - I really appreciate you taking a moment to recognize the team at my office. This means the world to us! Thank so much for doing business with my office. - Billy "
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Kathy Dorsey

May 16, 2025

5  out of  5
rating by Kathy Dorsey
"Awesome & courteous service! StateFarm Louisville has some of the best people!"
We responded:
"Kathy thanks so much for giving the team a 5 ⭐️ review! This means a lot to us! "
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J Hutchinson

April 30, 2025

5  out of  5
rating by J Hutchinson
"HIGHLY RECOMMEND BILLY!! He’s experienced, knowledgeable, and he cares. Billy went to work contacting the right people on my behalf to ensure my claim got a fair review process: the claims agent told me the success of my claim was due in no small part to Billy’s efforts. He and his staff are personable and kind, and he will work hard for you!! Thank you Billy!"
We responded:
"Thank you so much for the kind words! We always strive to work with the customer and the claims department to make sure SF is paying what they owe. Glad it was a good experience for you!"
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Kimberly Heggs

April 28, 2025

5  out of  5
rating by Kimberly Heggs
"Been with State Farm for about 6 months, but everyone there is very helpful and friendly, and always lets you know what kind of discounts you can get to help you save."
We responded:
"Kimberly, thanks so much for giving us a 5 ⭐️ review! We are glad you are a customer and we hope to continue to earn your business for years to come! - Billy "
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Jo Ann Hayes

April 8, 2025

5  out of  5
rating by Jo Ann Hayes
"Great service, knowledgeable about policy information. Greatly appreciated their help with policies."
We responded:
"Jo Ann - Thanks so much for leaving us the review! We really appreciate it! -Billy"
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Tim Starling

March 31, 2025

5  out of  5
rating by Tim Starling
"Billy and team are top notch! They are experts, accessible, and prompt in all matters to our household. Thank you making us feel like family!"
We responded:
"Tim - I appreciate you taking the time to leave the kind review. We work hard to treat everyone like family!"
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Tracy

March 20, 2025

5  out of  5
rating by Tracy
"The women are so very helpful and I really appreciate Ms Carlie and Ms Bailey."
We responded:
"Tracy thanks for leaving the great review for Carlie and Bailey! I am very fortunate to have them on my team. Thanks for doing business with my office! - Billy "
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Patricia Brantley

March 13, 2025

5  out of  5
rating by Patricia Brantley
"Katie was very helpful and patient with me today and she explained everything that I asked her. Thank you so much for your excellent service and your patience."
We responded:
"Thanks for giving the kind review regarding Katie! She does a great job and it is nice for you to recognize her! - Billy"
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Travoris Hall

March 6, 2025

5  out of  5
rating by Travoris Hall
"Excellent, an great customer service this the best insurance company to have"
We responded:
"Thank you very much for the 5 ⭐️ review Travoris and thanks for doing business with my office!!"
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Elissa Laing

March 4, 2025

5  out of  5
rating by Elissa Laing
"Katie is hands-down the most professional, caring, and hard-working insurance agent I've ever spoken to. Not only was she able to save me about $75 a month, but she made sure I stayed updated and informed throughout the entire process. Switching to State Farm was a breeze!"
We responded:
"Thanks so much for the kind words about Katie! She goes the extra mile to advise the customer about coverage they need - and the savings don’t hurt either! Thanks again for choosing to do business with my office. - Billy"
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Marie Holloway

February 11, 2025

5  out of  5
rating by Marie Holloway
"Everyone is always pleasant when I call."
We responded:
"Marie - thanks for leaving us the kind review. It means a lot to us! Please let us know if we can help you with anything. "
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Rena Turner

February 11, 2025

5  out of  5
rating by Rena Turner
"Billy and his staff are always so helpful! Very friendly, courteous and efficient. Very knowledgeable and quick to respond. I rate their office 10 ⭐️!"
We responded:
"Thanks so much for the kind words and review Rena! We appreciate what you and your family do for us!!"
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Sandra Lowery

February 3, 2025

5  out of  5
rating by Sandra Lowery
"Katie Edwards is very professional. She is knowledgeable of her job. She gives great customer service I appreciate her."
We responded:
"Thanks so much for the kind review Sandra! Katie is a great addition to our office and we are so happy to have her! Thanks for the 5 star review!!🤩🤩🤩🤩🤩"
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Robo 7723

February 3, 2025

5  out of  5
rating by Robo 7723
"Great people. Lisa and Billy have always treated me like family more so than a customer. 5 star people all , their staff also."
We responded:
"Thanks so much for taking a minute to leave a review! The teamwork makes the dream work - thanks for being a part of our family!"
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renee perry

January 11, 2025

5  out of  5
rating by renee perry
"The staff has been extremely helpful!"
We responded:
"Thank you for taking a moment for the review. Bailey and Lisa both want to help move the process forward and I appreciate you leaving a review to recognize this!"
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mary english

January 7, 2025

5  out of  5
rating by mary english
"Billy Valduga and all of his Team are always courteous, helpful and efficient. I would highly recommend them to anyone."
We responded:
"Appreciate you taking a moment for the review Mary! Thanks for what you have done for us over the years! - Billy"
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Eric Eastmead

January 3, 2025

5  out of  5
rating by Eric Eastmead
"We've always had great service out of Billy and his team."
We responded:
"Thanks for taking a moment for the kind review Eric!"